Privacy Policy
1. General Provisions
This Privacy Policy applies to all visitors and users of the website "Связь с родными за границей" (hereinafter referred to as “our website”) and governs the collection, usage, and protection of personal data in accordance with the applicable data protection laws in the United Arab Emirates (UAE), including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as the General Data Protection Regulation (GDPR) where applicable. By accessing or using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information from users:
- Personal identification data such as full name, phone number, email address, and address when voluntarily submitted through forms.
- Technical data including IP address, browser type, operating system, referral source, time of access, and device information.
- Communication data from contact forms, support requests, or any other means of communication made via our website.
- Transactional data relating to purchases or services provided through our platform, including payment method (excluding sensitive payment details such as credit card numbers).
- To provide, maintain, and improve our services and website functionality.
- To personalize user experience and content delivery based on user preferences and behavior.
- To process transactions, confirmations, and related administrative purposes.
- To communicate with users, including responses to inquiries, customer service, promotional offers, and updates.
- To fulfill legal obligations and cooperate with lawful requests from competent authorities in the UAE.
- The right to access and request a copy of the data we hold about them.
- The right to rectify inaccurate or incomplete personal data.
- The right to erase data, subject to applicable legal and contractual obligations.
- The right to restrict or object to the processing of data.
- The right to data portability.
- The right to withdraw consent where consent is the basis for processing.
3. How We Use the Information
The information collected from users may be used for the following purposes:
4. Data Protection and Retention Period
We implement appropriate technical and organizational measures to secure your personal data against accidental loss, unauthorized access, alteration, disclosure, or destruction. Access to data is restricted to authorized personnel only, and data is encrypted where applicable.
Data is retained for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. Once the data is no longer required, it is securely deleted.
5. Disclosure to Third Parties
We do not sell, trade, or otherwise transfer personal data to third parties without your consent, except as required to provide our services, or to comply with legal obligations. Third-party service providers may include hosting partners, analytics services, and payment processors, all of whom are contractually bound to maintain data confidentiality and comply with applicable data protection laws.
6. Use of Cookies
Our website uses cookies to enhance user experience, analyze site usage, and improve content relevance. For more information about our use of cookies, please refer to our Cookie Policy.
7. User Rights
Users have the following rights concerning their personal data:
To exercise any of the above rights, users should contact the website administration through the available contact forms.
8. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect legal or operational changes. Users will be informed of significant changes through a notice on our website. Continued use of the site after such changes constitutes acceptance of the updated policy.
9. User Consent
By using our website, users acknowledge that they have read, understood, and agreed to this Privacy Policy and consent to the collection and use of personal data as described herein, in accordance with UAE data protection regulations and international standards.
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📍 Office 307, Al Fattan Plaza, Airport Road, Al Garhoud, Dubai, UAE
📞 +971 4 746 2944